Cancellation Policy

Prices listed for excursions, tours and day trips are per person, unless otherwise specified.
Prices quoted for private group transfers are per group.
Price quotations are subject to change without notice, until a booking has been confirmed.
All excursions are insured.

Prices do not include tips/gratuities, food or any drinks that are not listed under the “Inclusions” section on the product page.

Full payment is required to complete a booking.

No refunds are available once a tour or service has commenced.

Cancelling a booking will result in cancellation fees being applied as outlined below:

  • If you cancel at least 7 days in advance of the scheduled departure, there is no cancellation fee.
  • If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50 percent cancellation fee.
  • If you cancel within 2 days of the scheduled departure, there is a 100 percent cancellation fee.

Occasionally we may need to make changes to tour dates, prices, inclusions, coverage, age requirements, and other product features and/or requirements.

Some of the tours and excursions may be weather dependant and could be cancelled at short notice. It is your responsibility to contact the office to check the excursion is running at least 24 hours prior to commencement.
If a booking is made within 48 hours of the excursion start date and time, then you must contact the office to confirm availability.

All excursions require a minimum of 4 persons to run unless a group or private excursion booking.
If this number is not reached you may be offered an alternative excursion, different date or a full refund.

We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

 

 

Privacy Statement

At Rhodosdirectholidays.com, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Rhodosdirectholidays.com collects, uses and seeks to safeguard the Personal Information you provide to us on our websites, mobile applications and email.

Rhodosdirectholidays.com is a travel agent based in Pefkos, Rhodes and sells its own tours and excursions as well as third party tours in Rhodes.

We receive and store any information you enter on our websites or give us in any other way. We collect two types of information from you on our websites, mobile applications and email. Personal Information is information that identifies you personally, such as your first and last name, email address, telephone number, postal address, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date).

When you book with Rhodosdirectholidays.com, in order to purchase products or services we require basic personal information to process your booking. For example, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number, credit card details and other personally identifying information. You can choose not to provide the information, however if you do not we cannot confirm your purchase or facilitate your booking.

When you visit Rhodosdirectholidays.com our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally.

You can contribute to the Rhodosdirectholidays.com websites in a number of different ways, including writing reviews and rating other users’ contributions. We may publicly display them on our websites and Applications. Note that if you include Personal Information in your Content, it can be viewed by others. We are not responsible for the information you choose to include in your Content.

Payment Information

You are able to pay using our online payment system with all major credit/debit cards – Visa, MasterCard, Maestro,American Express, Diners.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

 

Cookies, and How We Use Them 

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes.
At Rhodosdirectholidays.com we may make use of cookies to help us recognize your browser as a previous visitor and save any preferences that may have been set while your browser was visiting our site.
Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites and Applications

We use your personal information in the following ways:

  • To provide you with the information you request about our products
  • To respond to your questions and comments
  • To confirm your purchases
  • To ensure you are correctly billed
  • To send you email marketing messages and information
  • To enable us to publish content you submit to us.
  • To target the appropriate content for email marketing messages to better match your interests
  • To measure interest in and improve our products, services and website
  • To notify you about offers and products
  • To resolve disputes or troubleshoot problems
  • To prevent potentially prohibited or illegal activities
  • To operate, evaluate and improve our business and the products and services we offer
  • To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users

Email Communications You Can Expect to Receive from Rhodosdirectholidays.com

We may send to you marketing emails with information about Rhodosdirectholidays.com deals, destination and product news, offers, competitions, and other special promotions that we believe you will find valuable, interesting or informative.  If you are no longer interested in receiving future email marketing communications from Rhodosdirectholidays.com, you have several choices for opting out of future mailings:

You may unsubscribe at any time by following the directions and link included in each email marketing message we send.

When you register as a Rhodosdirectholidays.com member, you may click on “My Account” at the top of any page of our website and update your “Account Settings”.

Please note that if you opt-out of receiving future marketing communications from Rhodosdirectholidays.com, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our policies and terms and conditions.

Our Security and Storage Measures

At Rhodosdirectholidays.com we seek to maintain the integrity and security of your Personal Information.
We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send payment Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).

No data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Rhodosdirectholidays.com will not be held responsible for events arising from unauthorized access to your Personal Information.

Changes to Our Privacy Policy

Rhodosdirectholidays.com reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend above and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version. Using our websites or applications after a notice of change has been sent to you or published on our website shall constitute consent to the changed terms and practices.

Call Recording and Monitoring

Please be aware that calls to and from Rhodosdirectholidays.com may be recorded.

Complaints Procedure

If you have a complaint, you must inform us immediately in order to give us the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. You should contact our Rhodes Direct office in Pefkos either personally or by telephone, 0030 22440 48161. We have staff that will assist and advise you.